Terms and Conditions

Man With a Van Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Edgware provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our operatives access to any property or goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Edgware, the provider of the services described herein.

1.2 "Customer" means any individual, partnership, company, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, storage, delivery, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, personal effects, equipment, or materials that are moved, handled, or transported by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written confirmation or quotation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Edgware and surrounding areas, as well as to and from other locations within the United Kingdom.

2.2 The specific Services to be provided, including dates, times, locations, estimated duration, and any special requirements, will be set out in the booking confirmation or quotation supplied to the Customer.

2.3 The Company reserves the right to use such vehicles, equipment, and personnel as it considers appropriate to perform the Services safely and efficiently.

3. Booking Process

3.1 Bookings may be requested by the Customer via telephone, online form, or other methods accepted by the Company from time to time.

3.2 A booking is not confirmed until the Customer has received an explicit confirmation from the Company setting out the agreed date, time window, collection and delivery addresses, and the applicable charges.

3.3 The Company may request additional information before confirming a booking, including but not limited to:

(a) Details of access at collection and delivery addresses, including floors, lifts, stairs, parking, and any access restrictions.

(b) A description of the type and approximate quantity or volume of Goods.

(c) Notification of any fragile, valuable, oversized, or heavy items.

3.4 The Customer is responsible for providing accurate and complete information at the time of booking. The Company shall not be liable for any delay, additional charges, or inability to complete the Service arising from inaccurate or incomplete information.

3.5 The Company reserves the right to refuse or cancel any booking at its discretion, including where it considers that the job cannot be carried out safely, legally, or within the resources available.

4. Quotations and Charges

4.1 Quotations are based on the information supplied by the Customer and are normally given as either a fixed price or an hourly rate, in each case subject to these Terms and Conditions.

4.2 Where the quotation is based on an hourly rate, charges will apply from the agreed start time until completion of the job, including any waiting time caused by the Customer or by circumstances outside the Company’s reasonable control.

4.3 Where a fixed price is quoted, it is based on the description of the work and assumptions about access, parking, and volume of Goods. The Company reserves the right to adjust the price if the actual work differs materially from the description provided at the time of quotation.

4.4 Additional charges may apply for:

(a) Extra labour or time required due to poor access, unforeseen obstacles, or additional Goods.

(b) Waiting time caused by keys not being available, properties not being ready, or delays in payment.

(c) Tolls, congestion charges, parking fees, fines arising from instructions given by the Customer, and other similar costs directly related to the performance of the Services.

4.5 All charges are stated exclusive of any applicable taxes unless expressly stated otherwise. Any VAT or similar tax will be added to the price at the applicable rate where required by law.

5. Payments

5.1 Unless agreed otherwise in writing, payment for Services is due either in full in advance or immediately upon completion of the job on the same day.

5.2 The Company accepts such payment methods as are notified to the Customer at the time of booking or as displayed on its standard communications.

5.3 The Company may require a deposit to secure the booking. Deposits are normally non-refundable except as set out in the cancellation provisions below or where the Company cancels the booking without fault on the part of the Customer.

5.4 If payment is not made when due, the Company reserves the right to:

(a) Suspend or refuse to carry out any further Services for the Customer.

(b) Retain Goods in its possession until payment is received in full.

(c) Charge interest on overdue sums at the statutory rate or at a reasonable commercial rate from the due date until payment is received.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company.

6.2 If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refunded or credited at the Company’s discretion, subject to reasonable administrative costs.

6.3 If the Customer cancels within 24 to 48 hours before the agreed start time, the Company may retain part or all of the deposit and may charge a cancellation fee up to a reasonable proportion of the agreed price.

6.4 If the Customer cancels within 24 hours of the agreed start time, the Company may charge up to the full estimated cost of the job to cover loss of business, staff allocation, and vehicle scheduling.

6.5 Where the Customer wishes to amend the date, time, address, or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Amendments may result in revised charges.

6.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer a new date or, if no suitable alternative can be agreed, will refund any deposit paid for the cancelled booking. The Company shall not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that adequate access, parking, and loading facilities are available at both collection and delivery addresses.

(b) Obtaining any permits, approvals, or consents required for parking or access.

(c) Packing Goods securely, unless packing services have been agreed as part of the Contract.

(d) Properly labelling any fragile or high-value items and advising the Company of any special handling requirements.

7.2 The Customer must be present, or must authorise a representative to be present, at the collection and delivery addresses to oversee the work, provide instructions, and check that all Goods have been collected or delivered.

7.3 The Customer is responsible for ensuring that no prohibited items, dangerous goods, or items illegal to possess, transport, or dispose of are included in the Goods.

7.4 The Customer must ensure that all appliances are disconnected, defrosted, drained, and made safe before removal.

8. Excluded and Prohibited Items

8.1 Unless explicitly agreed in writing, the Company will not carry:

(a) Hazardous or toxic substances, including chemicals, flammable materials, explosives, or compressed gases.

(b) Live animals, pets, or plants requiring special conditions.

(c) Cash, securities, important documents, jewellery, watches, precious metals, or other high-value items.

8.2 If such items are included without the Company’s knowledge, they are carried entirely at the Customer’s risk and the Company accepts no liability for loss or damage to them.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods.

9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable replacement or repair cost, subject to a monetary cap to be notified to the Customer or, in the absence of such notification, a fair market value of the affected items, subject always to reasonable proof of value.

9.3 The Company shall not be liable for:

(a) Loss or damage arising from inherent defects, wear and tear, or pre-existing damage to Goods.

(b) Loss or damage to fragile items that were not adequately packed by the Customer.

(c) Indirect or consequential losses including loss of profit, loss of use, or loss of opportunity.

(d) Any loss or damage arising from circumstances beyond the Company’s reasonable control, such as traffic delays, accidents not caused by the Company, severe weather, or acts of third parties.

9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence of the alleged loss or damage.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded by law.

10. Delays and Arrival Times

10.1 While the Company will make reasonable efforts to attend at the agreed time, any arrival time given is an estimate only and may be affected by traffic, weather, or other factors.

10.2 The Company will not be liable for any loss or inconvenience suffered as a result of delay, provided that it has used reasonable care and skill to attend as near as possible to the agreed time.

11. Waste and Disposal Regulations

11.1 The Company will comply with applicable UK waste and environmental regulations when disposing of unwanted items on behalf of the Customer.

11.2 The Customer must clearly identify any items that are to be disposed of rather than moved. The Company may refuse to remove or dispose of any items that it believes cannot legally or safely be transported or disposed of.

11.3 The Company is not a licensed waste carrier for all types of controlled waste. Where specific licences or specialist facilities are required, the Company may either refuse the job or arrange for a third-party provider, with any additional costs being borne by the Customer.

11.4 The Customer is responsible for ensuring that no prohibited waste, hazardous substances, or items that are illegal to dump are included in any load for disposal. Any fines, penalties, or costs incurred as a result of the Customer’s failure to comply with relevant laws and regulations may be charged to the Customer.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its operations as required by law and in accordance with normal industry practice.

12.2 The Customer is encouraged to maintain adequate insurance cover for their Goods during removal and transit, particularly for high-value or irreplaceable items.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 Complaints relating to loss or damage to Goods should be submitted in accordance with the notification requirements set out in the liability clause above.

14. Data Protection

14.1 The Company will collect and process personal data about the Customer for the purposes of administering bookings, providing Services, and meeting its legal and regulatory obligations.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

15. Termination

15.1 Either party may terminate the Contract before completion if the other party commits a material breach of these Terms and Conditions that, where capable of remedy, is not remedied within a reasonable period after written notice.

15.2 On termination, the Customer will pay for all Services supplied up to the date of termination, together with any unavoidable costs or charges properly incurred by the Company as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

17.4 The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not materially affect the Customer’s rights.

By making a booking with Man With a Van Edgware or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.